Frequently Asked Questions

StickyLife.com F.A.Q.

Customer Service Questions

Can I order large amounts 1,000+? What is the maximum order amount?

The Design Tool doesn't work?

I'm not a designer, but I know what I want. Will you make it for me?

Can you create a decal using my logo?

What forms of payment do you accept?

How long will it take to get my order?

Will you ship to a different address than my billing address?

Do you accept international orders?

Do you have setup fees?

Do you offer quantity discount pricing?

What is your return policy?

Are your temporary tattoos safe?

Can I pick up my own order?

What are your office hours?

Do you do rush jobs? What is the cost for a rushed job?

What makes StickyLife.com a better source for custom stickers and decals, magnets, temporary tattoos... etc?

Is your site secure?

Do you have any guarantees?


Product Questions

Will your stickers or decals ruin or fade the paint on my car?

Am I able to remove the sticker or decal from my wall or car without ruining my paint?

What is the difference between a sticker and a decal?

What is the lifespan of your stickers and decals?

What is the lifespan of your temporary tattoos?

Will your vinyl letters, decals and stickers withstand the elements?

What kind of surfaces can I put stickers/decals on?

Is it okay to take my stickers/decals off and put them back on?

How big can you make vinyl letters?


Designer Questions

How do I design my own keychain, dog tag, or any product for that matter?

Do you have any other colors, shapes, or sizes available?

What kind of images can I use? What file types do you accept?

What is the difference between vector and raster files?

Can I use photos and raster images for my stickers and decals?

Are there programs that will convert a rastered image into a vectored image?

Can you convert my raster image into a vector file?


Help Questions

How do I apply vinyl products?

How do I remove vinyl products?

I have bubbles in my sticker/decal, what should I do?


Customer Service


 

Can I order large amounts like 1,000+? What is the maximum order amount?

Sure, you can order as many as you would like. We will be happy to give you a price quote on your large order. Email us at info@stickylife.com for more information.


The Design Tool doesn't work, what should I do?

Sometimes the Design Tool may take a few minutes to load up.
Currently our Design Tool uses something called JavaScript. JavaScript needs to be installed on your computer and enabled in order for the Design Tool to work. Most users already have it, as it comes standard on nearly every computer. If you need to verify that you have a current version of JavaScript and it is turned on please click here. Clicking this link will take a few moments as the Java website checks your browser's settings. Once java.com checks your browser it will provide you with updates and/or new download options if needed. If you have a current updated version of JavaScript enabled and you still cannot get the Design Tool to work, please email us and we will see what we can do to solve the issue. Email us at info@stickylife.com.


I'm not a designer, but I know what I want. Will you make it for me?

We would be glad to help you out with your vision. Our talented design staff is super easy to work with and they look forward to serving you. For more information about having one of our StickyLife.com designers create what you're looking for, please contact us at info@stickylife.com.


Can you create a decal using my logo?

Yes. However there are a few things to keep in mind. We cannot guarantee color matching. Most logos are produced in white anyway. If your logo is going to be placed on glass we suggest using white. White and lighter colors are generally more visible on glass and have a stronger dominance. We request that you provide us with a high quality image of your logo for production, preferably a vector file.


What forms of payment do you accept?

We accept many different forms of payment, such as:

  • Discover
  • MasterCard
  • Visa
  • PayPal

We do not accept checks or money orders.


How long will it take to get my order?

Standard orders typically ship out within 5 - 7 business days while Priority orders typically ship out within 2-4 business days and Rush orders ship out within 1-2 business days. Though these are normal shipping times many orders will ship sooner. In some rare cases orders may ship later than expected. If an order ships out later than expected you should be notified of a delay.

NOTE: Rush shipping is not available on large quantity orders or temporary tattoo orders. The production process takes longer than rush order estimate. If you selected rush shipping for a large quantity order or temporary tattoo order you should have been contacted by one of our customer support reps and refunded the difference in shipping costs.

To estimate when you will get your order consider the following: If you place your order on a Wednesday during the middle of the day then your first full business day would be Thursday and would be considered day 1. Saturdays, Sundays and National Holidays do not count as a business day. In our example lets say you selected Standard shipping. So Thursday was day one, Friday would be day 2, the following Monday would be day 3 and so on. If you continue counting the days up the tenth day is the day you should receive your order. If you don't receive your order by day eleven then we suggest giving us a call. You should receive a shipping confirmation email withing 2 or 3 days from the time you would expect your order.

All three shipping methods have tracking codes. These tracking codes will show you where your order is in the shipping process. When your order ships out our system will automatically send you an email confirming that your order has shipped. Your tracking code can be found within that email. If you haven't received your shipping confirmation email and you believe your order should be arriving within 1-2 business days please feel free to give us a call. If you have additional questions about the delivery of your order, please do not hesitate to contact us.


Will you ship to a different address than my billing address?

Yes, we can ship to a different address than your billing address. However, for your safety, if your order is more than $100 we may contact you, to verify that your order is correct.


Do you accept international orders?

No. Currently we do not accept international orders. However, if we continue to grow like we expect, we may perhaps one day expand beyond our borders.


Do you have setup fees?

We do not have setup fees for those who design their own products. We are here to help you design your customized products if you need the help. The only time we have setup fees are in those few cases where someone needs complete assistance in designing their own product. For more information, please send us an email us at info@stickylife.com.


Do you offer quantity discount pricing?

Yes, depending on the product you're planning to purchase we offer a wide array of discounts on our products. Typical orders of three or more of the same thing will average a 30% discount. Most products ordered in quanities of ten or more will average a 40% discount. If your order is larger than 100 we may be able to provide additional incentives; if that becomes the case we will contact you about your order and provide you with the good news.


What is your return policy?

Because all orders are unique to you and your individual personality we will not accept any custom designed products back, as we cannot re-use them. If your order was damaged during shipping or if your order was for accessory parts and not a customized item, we will replace that item with one of the same or lesser value once the old item has been returned to us. When customizing your own products you are fully responsible for all proof reading and layout issues. We hold no responsibility for spelling or grammatical errors.


Are your temporary tattoos safe?

Yes, most certainly! We would never create a product for your enjoyment that may harm you or someone you know. All of our temporary tattoos are made from FDA approved materials and have gone through various tests to ensure your safety. The only pain you may experience would be from applying one to a hairy part of your body and then ripping it off... we don't advise doing this though... it hurts!


Can I pick up my own order?

Sure, if you live in the North Carolina area and would like to make a trip to our headquarters to pick up your order we would be happy to deliver your order to you and meet you. Proof of purchase is required payment confirmation, or credit card/debit card used for purchase with photo ID.


What are your office hours?

Our office hours are from 8:00am - 5:00pm Eastern, Monday through Friday.


Do you do rush jobs? What is the cost for a rushed job?

Yes, we do. We are here to help with your last minute needs. Rushed jobs are requested during checkout. Simply select Rush shipping and we will expedite your order.


What makes StickyLife.com a better source for custom Stickers and Decals, Magnets, Temporary Tattoos,...etc?

StickyLife.com is the only place on the Internet where you can find customizable temporary tattoos for less than $5.00. We are also one of the only companies online that provide you with millions of different possibilities and that doesn't even include the billions of ideas that you bring to our products. The quality of our products is hard to beat, especially at our low prices.


Is your site secure?

Definitely! Our ultra secure servers utilize encryption technology so that only StickyLife.com can read your personal information.
Our site is safely trusted by customers from Maine to Hawaii and Alaska to Florida and we meet the highest security standards of the U.S. goverment, Visa, MasterCard, American Express, Discover and JCB. If you should ever have any questions or concerns over security feel free to give us a call at 1.800.356.8904 or email us at info@stickylife.com


Do you have any guarantees?

We guarantee that you will love our products and customer service. We also guarantee unique customizable products like , car magnets, vinyl decals and temporary tattoos at prices others won't beat.



Product Questions


 

Will your stickers or decals ruin or fade the paint on my car?

No, at least not that we have seen. The adhesive on the back of our stickers and decals are designed for application to cars and windows for at least five years. Depending on your car's finish, at the end of five years you should not notice any fading of color. When you go to remove it you should not notice any defects due to the sticker/decal or magnet. We do however recommend that you check out our how to section to review the best method to removing your sticker/decal.


Am I able to remove the sticker or decal from my wall or car without ruining my paint?

Yes. This isn't something that you need to worry about, but we understand that some people are apprehensive about placing a bumper sticker on their vehicle in the first place. To reassure you that our stickers and decals are safe and wont ruin your cars finish, we have provided an easy to follow video demonstrating the proper way to remove your sticker or decal from your car or other surface.


What is the difference between a sticker and a decal?

There truly is a difference between a sticker and a decal; however, on our site we refer to them essentially as the same thing. Everyone has a different opinion when it comes to this question. According to StickyLife.com a sticker is a single, flat, solid, uniformed paper or vinyl with an adhesive backing and a graphic that communicates a particular message to a given audience. Whereas a decal is basically the same thing as a sticker but may not be a single piece and requires some form of transfer paper, on the top side (graphic side), that helps maintain a specific layout. We don't differentiate between the two (sticker/decal) because you just want your sticker or decal to look the same way you designed it with our Design Tool, and don't need to be bothered by the specifics. So we just do what is best for our great customers based on their design and won't bother you with the details. Maybe we should coin the term "stical" or "decker" ...?


What is the lifespan of your stickers and decals?

The lifespan of any of our products is as short or long as the products' caregiver allows. If someone designs a customized license plate and places it on their bedroom wall as decoration, it will last a whole lot longer than if someone actually put it on their car. Average lifespan of our stickers and decals are 5 years based on the adhesive on the backside. We have had many last even longer.


What is the lifespan of your temporary tattoos?

The life span of our temporary tattoos depends on the person wearing them and where they wear them. If you were to apply our temporary tattoos to something other than skin the tattoo may last for years without degradation. The adhesion of a temporary tattoos is between the image and the skin, and as everyone knows, skin dies off and people perspire, which will cause a temporary tattoo to lose it's adhesive property. Our tests have shown that the average life expectancy for our temporary tattoos is 4 to 5 days and sometimes will last up to a week or a week and a half. Of course you can remove tattoos at any time. For more information about removing one of our temporary tattoos, please check out our temporary tattoo video.


Will your vinyl letters, decals, and stickers withstand the elements?

Yes. All of our vinyl letters, stickers, and decals are waterproof and can withstand most weather scenarios.


What kind of surfaces can I put stickers/decals on?

You can apply StickyLife.com stickers, decals, vinyl lettering, and temporary tattoos on nearly any hard, smooth, and clean surfaces you want. We DON'Trecommend putting them on fresh paint (fresh paint = less than 2 weeks old) or on anything rough, dirty, or hairy.


Can I take my stickers/decals off and put them back on?

Typically, it's not a good idea. Depending on shape it may be okay, but we cannot guarantee the life of the sticker or decal after removal. Some shapes should not be removed, unless it's intended for disposal. Example shapes that should not be removed: stars, seals, tennis rackets, golf clubs, hearts, spades, etc. Some shapes that might be okay for removal and replacement might include: circles, squares, footballs, speech bubbles, tennis balls, hockey pucks, etc. In general, most stickers will not be able to be reapplied.


How big can you make vinyl letters?

We can create vinyl letters up to 60" (5 feet) tall. Please contact us for a custom quote on large lettering.



Designer Questions


How do I design my own keychain, dog tag, or any product for that matter?

For help designing any of our products, please feel free to check out our tutorials section where you will be able to watch short videos that cover our various design tools.


Do you have any other colors, shapes, or sizes available?

Though we have billions of combinations and options available, there still a lot of colors and styles of vinyl material out there we can use. What you see on our website is only a small handful of colors that have been chosen based on frequency of use. If you are looking for a color, shape, size or something else in particular that you haven't found on our site please feel free to drop us an email with your ideas at ideas@stickylife.com and we will see what we can do to accommodate your requests.


What kind of images can I use? What file types do you accept?

It depends on if you're working with us directly or if you're designing your own with our Design Tool. If you're working with us directly we will always ask for a vector file for all your artwork, if possible. If it is not possible then a high resolution image will work. If you're working with our Design Tool you can upload any raster image (jpg, jpeg, png, gif) Please do not upload any files larger than one megabite. We have a variety of methods available to produce your customized product.


What is the difference between vector and raster files?

Raster Files:
Raster files are made up of tiny squares, known as pixels. The appropriate pixels are filled in to represent a design's lines and arcs. The quality of a raster file is measured in DPI (dots per inch). In order for us to use a raster file, the file must be at least 300dpi. We cannot enlarge an existing raster file without losing some of its graphical quality.

Vector Files:
A vector file, on the other hand, is a file whereby lines and arcs are stored as vector coordinates. This means that vector files are made up of precisely defined entities, each with its own beginning and end, rather than lumpy groups of pixels as found in raster files. Vector files can be enlarged and manipulated without losing any graphical quality.


Can I use photos and raster images for my stickers and decals?

Yes, you can. If you can think it you can make it at StickyLife.com. Your creativity is truly the only thing holding you back!


Are there programs that will convert a raster image into a vector image?

Yes there are several programs out there that can convert your raster image into a vector image. Unfortunately, they produce files that are very rough and usually require rebuilding. There is not a simple way to convert a raster image into a vector that does not involve labor in cleaning the image to ensure high quality.


Can you convert my raster image into a vector file?

Yes, it would be our pleasure to help you with that process. Please contact us at info@stickylife.com include your photo/image that you would like converted and we will email you back with a quote to convert your image/photo into a vector image. Please keep in mind that no photo converted into a vector file will ever look the same, in fact it will become somewhat cartoonish in appearance.



How To Questions


How do I apply vinyl products?

In order to appropriately apply any of our vinyl decals we recommend that you first clean the surface thoroughly. Be sure to use a cleaner that is free of perfume and color tinting ingredients. We have accessories to help make the application process smoother. Please check out our accessories department for more details. Once the surface is cleaned, allow it to dry and then respray the surface with our application solution or a 50/50 blend of water and isopropyl alcohol solution. Be sure to also spray the back of the vinyl decal. Yeah, we know sounds silly; why would you spray the sticky part of the sticker/decal? Our decals are made with a solvent based adhesive. The application fluid or water/alcohol will NOT breakdown the adhesive properties. If our decals were made with water based adhesive you wouldn't want to use the wet application method.

Once both sides are wet you can now position your sticker, decal, or static cling to the surface. Having both sides sprayed will allow you to slide your vinyl product around and into the ideal position. When you have it in the correct location, hold the product in place with one hand and then use a firm squeegee (also for sale in our accessories department) to remove the excess solution. Wait a few minutes for the remaining solution to dry up. Then slowly peal back the transfer paper.
If you received a sticker from us and it does not have a transfer paper do not worry you just won't perform that step. By using the solution and squeegee you will not only be able to position it with better accuracy, but you will also be able to remove virtually all air bubbles that may occur when applying new vinyl products.


How do I remove vinyl products?

The best way to explain this would be to watch our short how to video that covers removal of vinyl products.


After applying, I have bubbles in my sticker/decal, what should I do?

A wet application is the best way to prevent bubbles from appearing under your stickers, decals, or vinyl letters. To learn more about doing a wet application watch our applying vinyl stickers and decals video. If you've already applied your sticker or decal and you need to figure out how to remove the bubbles, then please watch our removing bubbles after application video. And shame on you for not watching our how to apply video first, haha.


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